If you haven't already, the first thing you will need to do is fill out an application for Online ordering. After you have completed your application and have been approved, you will see the "Online Ordering " section on the One2 app home screen.

Please note: Online ordering and your website menu share the same menu editor. All changes you make in the One2 menu editor such as price, options, and availability will be reflected. You can preview your online ordering store from the View Menu button under the Menu section on the one2 homepage (see screenshot below).

One2 Menu Online Ordering screen

The Online Ordering section contains the following:

View Dashboard Button

View dashboard links you to Order Dashboard, which shows incoming orders. The dashboard allows you to receive incoming orders in real-time and move them through various status messages (in progress, ready, completed). The customer will have the ability to see where their order is along the completion process (see below).

Edit button (for Ordering Status and Lead Time)

Order Status allows you to change if the store is currently active (customers can order). Pausing the ordering status will turn off the ability for customers to order from your store until the next business day.

Lead time that the customer sees on the payments and order confirmation screen.

Understanding the customer Order Notification

When a customer places an order, they are able to see the order status, estimated order completion time, and fulfillment type (for example, Pickup). It is important to note that customers cannot place an order (or reach this screen) if the store is turned off or the business hours are closed.

Now that ordering is enabled, you can choose to print orders via the Star Micronics Printer integration or key in orders into the POS that you currently use.

For assistance setting up your printer, please email [email protected] or message us in of the app.

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